Privacy Policy

Oveo is operated by Sentez Inc. ("Oveo", "we"). This policy explains what we collect when you set up your profile, scan a product or use a price comparison, how we use it, and the control you have over it.

1. Information you give us

• Account details — email address or Apple sign-in identifier, and your subscription status.
• Onboarding profile — what you want to check (skincare, food, drinks, fragrance), anything that changes what is safe for you (for example sensitivities, pregnancy, medication-related restrictions you choose to enter), ingredients or categories you would rather avoid, and how you describe your skin.
• Your shelf — the products you save as already owned, with their ingredient data.
• Scans — photographs of product labels, barcodes and packaging, plus the recognised product and ingredient list.
• Support messages — anything you send to hey@sentez.co.

2. Information collected automatically

Device type, operating system version, app version, language, crash reports and anonymised usage events (for example "scan completed" or "paywall viewed"). We use this to fix bugs and understand which features are worth building.

3. Sensitive information

Some profile answers — skin conditions, allergies, dietary restrictions — describe your health. We treat them as sensitive: they are used only to generate your personal score and warnings, they are never sold, and they are never used for advertising targeting. Oveo is not a healthcare provider and is not a HIPAA covered entity.

4. How we use your information

• Identify scanned products and extract their ingredients.
• Calculate your personal score, detect conflicts with your shelf, and explain the verdict.
• Show price comparisons for the product you scanned.
• Operate your account, subscription and support requests.
• Improve accuracy, fix crashes and develop new categories.

5. AI processing

Scan photos and ingredient text are processed by third-party AI vision and language models (including OpenAI) to recognise products and reason about ingredients. Data sent for this purpose is limited to what is needed for the scan and is not used by us to train public models. AI output is probabilistic — see section 10.

6. Service providers we share with

• Cloud hosting and authentication — to store your account, profile and scan history.
• AI providers — to process scan images and ingredient text.
• Subscription infrastructure and Apple — to process and validate purchases.
• Analytics and crash reporting — anonymised or pseudonymised usage data.
• Retail data and affiliate partners — to show prices and availability. Some outbound links may earn us a commission; this never changes the verdict you see.

We do not sell your personal information.

7. Retention

Profile and shelf data are kept while your account is active. Scan photos are retained only as long as needed to produce and display your result and history. Deleting your account removes your profile, shelf and scan history from our production systems, with backups expiring on a rolling schedule.

8. Your rights

Depending on where you live, you can request access, correction, export or deletion of your data, and object to certain processing. You can delete your account in the app, or write to hey@sentez.co and we will respond within 30 days.

9. Children

Oveo is not intended for anyone under 13, and profile-based health guidance is designed for adults. We do not knowingly collect data from children.

10. Accuracy and no medical advice

Ingredient databases, AI recognition and retailer prices can all be incomplete or out of date. Always read the physical label, and consult a dermatologist, allergist or doctor for medical decisions. Oveo is informational only.

11. Changes and contact

We will post any material change to this policy in the app and update the date above. Questions: hey@sentez.co.