Something not adding up? We will look at it.
Most questions are answered below. If not, email us — a human replies, usually within one business day.
A scan did not recognise my product
Shoot the ingredient list straight-on in good light, filling the frame. If it still fails, add the product manually and send us the label photo — we add missing products fast.
My score looks wrong
Open your profile and check your sensitivities, avoid-list and skin description. Your score is recalculated the moment your profile or shelf changes.
Shelf conflicts and routine order
Make sure every product you actually use is saved to your shelf. Conflict detection only sees what you have added.
Prices are different in my store
Prices are regional and can change during the day. The retailer's own listing always wins — tell us if a source looks consistently off.
Subscription, restore or refund
Purchases are handled by Apple. Use Restore Purchases in Settings if Plus is missing, and manage or cancel via Settings → Apple ID → Subscriptions.
Delete my account or export my data
Settings → Account → Delete account removes your profile, shelf and scan history. For an export, email us from your account address.
A reminder before you decide
Oveo gives informational guidance, not medical advice. For a diagnosed allergy or condition, always read the physical label and speak to a dermatologist, allergist or doctor.